How to book

How to Book

I insist on meeting every client for a consultation at least 48 hours before a treatment, this is so I can go through the treatment and understand what you’d like to achieve and ensure it will be suitable for you.

To reduce personal contact since Covid19, consultations can be performed by Zoom, Messenger or WhatsApp, however skin sensitivity tests must still be performed in person. Please read Covid19 Guidelines for other safety procedures that have been put in place.

A link to online consultation and treatment consent forms will be sent to you 48 hours prior to your appointment, please ensure the forms are completed and returned asap.

At the consultation I will review the completed forms to check the specific treatment will work for you, however initially I need to ascertain:

  • You are over 18 years of age
  • You are in good general health
  • You are not taking regular medication
  • You are not pregnant or breastfeeding
  • You are not displaying any symptoms of Covid19
  • You have not been in contact with anyone who has tested positive for Covid19

If any of the above applies to you please contact me so I can confirm if I am able to go ahead with the treatment or reschedule your appointment.

I sometimes have last minute appointments become available if people need to move appointments due to self-isolation, illness, family or work commitments so it is worth checking if I have anything sooner. It’s best to get your consultation and patch test booked so you’re ready to go if a last minute appointment comes up.

I look forward to meeting you.

To book a Consultation and Scratch Test click here.

No-show/Cancellation policy

CANCELLATIONS OR NO-SHOWS

I will do my best not to cancel or re-arrange your appointments and to run to time. I really appreciate you doing the same.

CANCELLATION POLICY

I understand that sometimes you may have to cancel an appointment. Please give me at least 48 hours’ notice, otherwise a cancellation fee of 50% of the cost of your service or treatment will be charged.

I will take your payment details at the time of booking an appointment with me.

It is very difficult to fill appointments at short notice, but if I do manage to fill the appointment, I will not charge you a cancellation fee.

If you need to cancel, please give me a call/text, email info@sophiawyatt.co.uk or use my online booking system. Please do NOT message on social media.

PAYMENT DETAILS

Before I take your payment details to cover a cancellation charge or a deposit or advance payment, I will confirm:

  • The service or treatment you have booked.
  • The Clinic name, location and contact details.
  • The total price of the service or treatment booked or how the price will be calculated if an exact price cannot be given.
  • The time and date of the appointment.

DEPOSITS

A deposit of 20% of the cost of your service or treatment will be charged if you:

  • missed your last appointment with us; or
  • are a new client; or
  • are booking online; or
  • are booking for an appointment lasting more than two hours, such as hair colour or a laser treatment, or for a series of appointments.

The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The deposit will be fully refunded if you cancel if you give me at least 48 hours’ notice.

If you give me less than 48 hours’ notice but I can fill the appointment, I will either refund the deposit or put it towards the cost of your next appointment.

The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.

ADVANCE PAYMENTS

I will take payment in full at the time of booking:

  • for an appointment lasting more than two hours, such as hair colour or a laser treatment; or
  • if you missed your last appointment with us.

In case of a late cancellation or no-show, I will keep an amount of the advance payment that genuinely reflects the loss I have suffered as a result of the late cancellation or no-show.

If I can fill your slot, I will only keep an amount of the advance payment which covers our costs of finding another client.

KEEPING TO TIME

If you are running late, I will do our best to fit you in, but I may not be able to provide the full service or treatment.

Thank you

If you have any questions, please feel free to contact me.

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