We insist on meeting every client for a consultation at least 48 hours before a treatment, this is so we can go through the treatment and understand what you’d like to achieve and ensure it will be suitable for you.
Since Covid19, initial conversations can be performed by Zoom, Messenger or WhatsApp, however a face to face consultation does need to be performed to ensure your skin is assessed thoroughly and skin sensitivity tests must still be performed in person. Please read Covid19 Guidelines for other safety procedures, but due to the medical nature of many of our treatments, PPE is always worn by therapists during treatments as standard protocol.
A link to online consultation and treatment consent forms will be sent to you 48 hours prior to your appointment, please ensure the forms are completed and returned asap.
At the consultation we will review the completed forms to check the specific treatment will work for you, however initially we need to ascertain:
If any of the above applies to you please contact us so we can confirm if we are able to go ahead with the treatment or reschedule your appointment.
We sometimes have last minute appointments become available if people need to move appointments due to illness, family or work commitments so it is worth checking if we have anything sooner. It’s best to get your consultation and patch test booked so you’re ready to go if a last minute appointment comes up.
We look forward to meeting you soon.
CANCELLATIONS OR NO-SHOWS
We will do our best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same. If you do need to post you can do this here. If we need to reschedule your appointment we will call or email you as soon as we can, please ensure your contact details are correct and up to date by clicking here
CANCELLATION POLICY
We understand that sometimes you may have to cancel an appointment. Please give us at least 48 hours’ notice, otherwise a cancellation fee of 50% of the cost of your service or treatment will be charged.
We record your payment details at the time of booking an appointment.
It is very difficult to fill appointments at short notice, but if we do manage to fill the appointment, we will not charge you a cancellation fee.
If you need to cancel within 48 hours, please call/text your therapist directly, email info@sophiawyatt.co.uk or use my online booking system. Please do NOT message on social media.
PAYMENT DETAILS
Before we take your payment details to cover a cancellation charge or a deposit or advance payment, we will confirm:
DEPOSITS
A deposit of 20% of the cost of your service or treatment will be charged if you:
The deposit will be taken when you book your appointment and will be deducted from the balance of the treatment you have received. The deposit will be fully refunded if you cancel with more than 48 hours’ notice.
The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.
ADVANCE PAYMENTS
We will take payment in full at the time of booking:
In case of a late cancellation or no-show, we will keep an amount of the advance payment that genuinely reflects the loss we have suffered as a result of the late cancellation or no-show.
If we can fill your appointment, we will only keep an amount of the advance payment which covers our costs of finding another client.
KEEPING TO TIME
If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment.
Thank you
If you have any questions, please feel free to contact us.
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